Yes - We do recommend making appointments to ensure we have someone to assist you, however we do allow walk-ins.
No, we don’t charge for appointments.
You may want to bring photos of the style of dresses you are interested in either from our collections, magazines or that you’ve seen or fitted on elsewhere. A strapless bra and a pair of shoes of similar height to the shoes you plan to wear on the event date are recommended.
Due to the nature of fitting wedding dresses we recommend not bringing children, as they can cause damages to the stock, which could be costly for you.
You are welcome to take photos.
If possible it's best at least 7 - 8 months before your wedding to order a gown. Order lead times vary between 16 - 18 weeks (4 - 6 months) for production on orders, plus courier time to SA. We recommend that orders arrive in SA approx. 2 months before.
Alterations costs are charged separately. We recommend starting with alterations approximately 1-1.5 months before the wedding.
Firstly if the boutique is not an authorised retailer/stockist of the particular designer brand then most likely the dresses are replicas. If the price of a designer wedding dress is significantly below the prices generally prevailing in the market, it is highly likely it is not a genuine product. For your security, please visit the store locator section on the supplier's (designer’s) websites page to find an authorised retailer. In some cases, suppliers from China claim they produce genuine designer products; even using the original photo image of the dress - However, they are in most cases proven to be counterfeits/replicas and have been the cause of great disappointment, dissatisfaction and regret.
Many brides who have ordered their dresses over the Internet at non-authorised resellers have sadly been faced with receiving an incorrect style or size, wrong or different colors, defective dresses, used gowns, and in some extreme cases the bride does not receive her dress order at all. By doing so, you will be receiving a counterfeit/replica gown/dress of much lesser quality that looks nothing like our original sample. This non-authorised companies may display the original photograph of the designer brand dress, but in actual fact you will be purchasing a replica of that style and not an original designer brand garment. Please do not let this happen to you! While we understand that in today's difficult economic times, finding the "best deal" is important, we also know that compromising quality and service to save a few dollars can result in a dress disaster. It is highly suggested that in order to ensure that you receive an authentic quality dress, you should only buy from an authorised stockist/retailer.